When will my order ship?
We work to ship your order out as quickly as possible, usually within 3-4 days, depending on the season. Holiday times mean higher volumes of orders - so things can extend out to about a week at the most. Rest assured that you will receive an email confirmation, including tracking information, once your order has shipped.
When will I have my order in hand?
Most of our products are handmade in our Colorado workshop. Please allow up to 5 business days for production time prior to shipping your order. If your order contains products with different lead times, the order will ship once all products ordered are available. In many cases outside holiday times, we're able to turn around orders much quicker than that.
Can I expedite my order?
Given that most of our products are handmade to order, please understand that you're talking to a small business and not Amazon Prime. However, we're more than happy to do whatever possible to accommodate your needs. Give us a shout at firstname.lastname@example.org with your request.
What if I need to change my order or shipping information?
Please email email@example.com with your order number and requested updates. If your order has not shipped, we will do our very best to accommodate you.
Do you offer customization and/or personalization?
For sure! Logos, initials, names - whatever your heart desires can be customized into (most of) our products. Are you a company, a hospitality group, a team or a non-profit looking for upscale merch? We would love to help you - simply contact us with your inquiry and we'll get to work on making some memories people aren't soon to forget. Peruse a selection of some of our work with custom clients in the "Custom" section of our menu above.
"I have an idea for a wallet/bag/doohickey, can you make it for me?"
On occasion when time permits, we will entertain some product design work for clients. Please contact us at firstname.lastname@example.org and we can chat.
Can you ship an item as a gift?
Definitely. Please contact us at email@example.com with your request.
What is your warranty/guarantee?
We stand behind everything we sell, and want you to be completely satisfied with your purchase. If you are not happy with your Last Exit product, you can return it for a replacement or refund within one year of purchase (minus shipping to/from). Our guarantee does not cover normal wear-and-tear or damage caused by accidents or misuse.
For any defect in materials or workmanship, we will cover all costs for replacement or refund at any time throughout its life. Please email us at firstname.lastname@example.org with any questions or to inquire about the Guarantee.
As products and styles occasionally change and evolve in our line, we cannot guarantee exchanges for the same product in the future. Please contact us and we will do all we can to accommodate you.
What kind of leather do you use?
We go out of our way to source the best full-grain leather raw material possible, all from domestic US sources. We work exclusively with full-grain leather. We wouldn't dare use lower quality leather (in order of quality): top-grain, split-grain, genuine leather, bonded leather. Yuck.
We also, in most cases, use a "finished" leather, which means that the leather has spent a period of time within a legendary tannery (like Horween) bathing in salts, oils, fats and liquors in order to obtain an incredible look and feel that will last the test of time and even get more beautiful as it joins you in your story.
What are attributes of this leather that I should be aware of?
Inherent in any full-grain leather products are variabilities in color and textures among even the same item. Included in this variability are frequently some small "character" blemishes that tell the stories of its past life as an animal. These are unique to each piece, and, what we believe, make each a true one-of-a-kind.
Snug fitting pockets on card cases and snug belt fits are normal at first. With age and use, your Last Exit product will take on its own attributes of your story - the way you wear it and the oils from your hands from daily use will eventually help it shape a beautiful patina. Please be advised of this inherent nature of leather when purchasing.
P.S. - Just like if you wear a nice pair of high-quality leather shoes and accidentally kick the curb, there are scars that will show. While incredibly durable, our leather is not bulletproof. If you drag a fingernail across your leather bag or drop kick a wallet across a parking lot, it will make marks that will likely stand. Use a wet towel or finger and use some good old-fashioned "elbow grease" to blend it in. And then enjoy the new unique attribute of your piece! As we like to say, "Age tells a story."
Why does my leather bag (or wallet) have a weird white cloudy/dusty haze on it all of a sudden!?
That what we in the biz call a wax "bloom" that emerges sometimes during a change in temperature. The leather in your piece has a good amount of wax and oils within it - and over time you might see those waxes come to the surface and combine with the air to create a bit of a wax film atop the leather. This is a good thing - it means that it's still very supple and moist.
All you need is a soft dry cloth or horsehair brush and a few brushing motions and, voila!, you're shiny and new again. Looks great now, doesn't it?!
How do I care for my leather goods?
In taking care of your leather piece, usually a soft cloth and horsehair brush can solve most of your cleaning and polishing needs. From time-to-time over the life of the product, you may find the need to clean and replenish the original oils of the leather.
Just be aware that using other leather oils, creams and cleaners can have darkening effects on your items. We cannot be held responsible for improper use of leather oils and cleaners. We suggest testing products in an inconspicuous spot first.
We stand strong with the leather care products that we sell in our store; and feel free to contact us if you'd like help in finding the right product for your needs.
How do I care for waxed canvas products?
We love waxed canvas. This legendary material has been used for eons for its long-lasting attributes like water resistance. As such, your product could very well go for many years without any need for further treatment. Should you find the need to clean it, just please don't put it through a washing machine with your dirty undies.
We really like the Waxed Canvas Spot Cleaner product from our friends at Otter Wax, available in our shop for your convenience.
If you feel that your waxed canvas product has reached a point where it's lost water resistance, it might be time for a refinishing treatment. On that same front, we're big fans of Otter Wax Fabric Wax bars. The refinishing makes it look more like leather, which is pretty rad.
How do I choose my belt size?
To ensure a proper fit, measure a belt you already own from the fold behind the buckle to the most-used hole. This is your belt size to select in the drop down menu (generally this measurement is ~2 inches longer than your pant size). Odd size measurements, we suggest going up in size. So if you measure 35" (you'd likely wear 33" pant size), select the 36" belt.
As with all quality leather, there is a break-in period. We do our best to size your new belt with room for the leather (or you) to stretch into the middle of 5 holes, spaced 1" apart. We cannot be responsible for incorrect measurement provided in your order. Please contact us with questions.
How do I choose my wrist cuff size?
Please take a generous measurement around your wrist (not too tight). Select the size accordingly in the drop-down menu.
Why was I contacted to verify my order?
Last Exit Goods reserves the right to contact any customer regarding their order if our system alerts us to a suspicion of fraud. In these circumstances we may ask you to help us verify your identity prior to processing or shipping your order. We take these steps to ensure the safety of our customers and our business - we appreciate your understanding!
Why was my order cancelled?
Although unlikely, we reserve the right to cancel orders due to shortage of materials or suspicion of fraud. We will contact you immediately with an explanation, should order cancellation be necessary.
Can I get a price adjustment?
Last Exit Goods offers a one time price adjustment for any full-price item that experiences a markdown within the first 14 days of receiving your purchase. Please contact us at email@example.com with your order number and item to request a price adjustment.
Can I get an additional discount?
We run promotional discounts from time-to-time, announced through our newsletter and/or our social media channels. The discounts offered are only available for that advertised duration. Please follow us on social media and sign-up for our newsletter to receive the most timely (and largest) access to any sale or discount events.
What is the difference between Pacman and Ms. Pacman, really?
She has a bow.